FAQ

Have quarries regarding our services?

Here is a list of sample questions and answers which will help you to know about us in details.

Ordering from dx.com.bd is very easy. You will need follow only three simple steps below:

1. Browse for the product you are looking for.
2. Fill up the required information needed for placing the order.
3. Our friendly and dedicated customer support team will contact you for order confirmation.
4. You will get the delivery of your desired product within 48-72 hours.

Yes, Sir. Currently, we have exclusive 52 Mi Stores across 34 major cities in Bangladesh.Here you will get all the original Xiaomi smartphones and eco products at an honest price with warranty.

In case you receive a wrong order, or the order does not belong to you, or the product is different from the ordered product; we would request you to return the product to our delivery person.

If you order from our offline or online store, you will get all the original, strictly QC checked product. Everything that is available in our store comes with a brand warranty.

We don’t maintain a minimum order requirement. You can order as many or as few as per your requirement.

Items are sent to customers within 48-72 hours after they have placed their order. Moreover, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of yourorder. You can also contact our customer service team if you have any concerns about product delivery.

Yes, you can cancel your placed order on dx.com.bd any time by yourself or you can Contact DX Tel Customer Service at(+88) 017 3039 9155, or submit a complaint/request for return by sending a mail at info@dx.com.bdor send a message to our facebook page by mentioning your order number.
If you wish to cancel your order before the shipment has placed, we will refund the entire amount. If you cancel your order after product shipment, a partial charge may be implied to you.

There is no hidden charge on our products. You need to pay only the total amount of your ordered product which has shown to you during the time of placing your order.

No, Sir.We do not deliver any product outside Bangladesh. You can only order from any part of the world via our website, but the delivery place should be in Bangladesh.

With Cash on Delivery option you can pay the price of the product in cash at the time of delivery of your product at your doorstep.

All items are carefully packaged at our warehouses to avoid any form of damage or accident during transportation.

If you would like to know more about us or our service feel free to contact us on (+88) 017 3039 9155 or email us at info@dx.com.bd